It’s sunday, 4:00 pm and open day at the Volvo dealership Munich. Karsten Düh is entering the premises of the dealership in order to get some information about the latest Volvo cars. To mark the occasion, the managing director of the dealership, Harald Krist, is offering him a freshly grilled steak as well as a refreshing drink and they are starting a conversation shortly thereafter. Not quite extraordinary, right?
In fact, the event was supposed to end at 4:00 p.m sharp, but Karsten & Harald had a livable discussion until 6:00 p.m. Would you have offered the guest a freshly grilled steak and talked to him for almost 2 hours?
Today, Karsten Düh, self-employed and family-man, is a proud and convinced customer of Volvo, a Volvo XC90 owner and came to appreciate the Volvo dealership Munich because of its outstanding service and customer orientation. We got the chance to ask the dealer principal Harald to learn more about the communication strategy of the whole dealership team that acts harmonic and comforting.
How do they manage to continuously guarantee the much appreciated high level of communication and ensure the personal customer relationship which is getting more and more important in the age of digitization, especially since the number of people visiting a dealership is constantly decreasing,
Harald and his team are well prepared with regards to that trend and acts accordingly. How? With a pick-up and delivery service of a different kind. Qualified delivery drivers like Georg Stürzer are more than just drivers. They are the most important link between the customers and the dealership. They represent the brand Volvo as well as the Swedish premium promise in their appearance and behavior, and ensure a continuous and seamless communication with the customers, even in the digital world.
In other words: The Volvo dealership Munich and its warmly-harmonic and competent way is just around the corner, wherever the customers are, ready to answer any of your questions or assist you digitally. Customers like Karsten are still warmly welcomed guest at the dealership – even if it is just for one the good Espressi.
Watch even more in the video below, where we speak to Karsten, Harald & Georg to get more insights in that program of modern, successful customer centricity.
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